PRIVACY POLICY

Our Commitment to Privacy

Elder Manufacturing Company, Inc. values its customers and respects their privacy. We collect customer information in an effort to improve your browsing experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties.

This policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact Elder Manufacturing Company's customer service in any of three ways:

send us an e-mail

call us at 1-800-829-8880

write to us at

Elder Manufacturing Company, Inc. Customer Service
999 Executive Parkway, Suite 300
St. Louis, MO 63141

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.

Our Privacy Policy

What kind of information does Elder collect?

We collect information, such as name, e-mail and postal addresses, and phone numbers from you when you visit our website or one of our stores, place an order online or by phone, make an in-store purchase, save your info with us online, or participate in a contest, promotion or survey.

How does Elder use my information?

When you place an order or make a purchase from Elder, we use your information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.

When you place an order or make a purchase, we will use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your preferences. You always have the choice not to receive marketing information or calls.

To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We use that combined information to enhance and personalize your experience with us, and to communicate with you in accordance with this policy.

Does Elder share my information with third parties?

No

In the unlikely event of a sale of some or all of our business, Elder will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

Elder reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Elder, its affiliates, and others.

How do I access my information? How do I change or delete my information?

You can review, change or delete certain information related to your use of our online sites (e.g., name and contact information). To access your information online, simply click "Customer Login" at the top of any page, sign in when prompted to do so, and you'll be able to edit your personal information.

You can also ask us to update your personal information, by calling us at 1-800-829-8880, writing us at Elder Customer Service, 999 Executive Parkway, Suite 300, St. Louis MO 63141, or you may click here to e-mail Elder customer service. Please be sure to include your e-mail address, full name and password. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 1-800-829-8880, writing us at Elder Customer Service, 999 Executive Parkway, Suite 300, St. Louis MO 63141, or you may click here to e-mail Elder customer service. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Elder.

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

How does Elder protect kids' privacy?

Elder is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.

What are cookies? How does Elder use cookies on its site?

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience.

Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, we will not be able to recognize you as a registered user, which allows you to access your account information.

Is my information secure?

Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.

Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at Elder. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print our order form and place your order by phone at 1-800-829-8880.

What about links to other websites and services?

The Elder website may contain links to other sites. Elder does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. Elder is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

Effectiven May 1, 2009